Barkly Shire Council:
Review of Service Delivery and Organisational Structure
Barkly Shire Council commissioned a team led by Peter Mathews to examine Council’s current service delivery model and arrangements, including resource allocations and the current organisational structure.
Through this examination, the effectiveness and efficiency of delivering Shire services was considered, and opportunities for improvement of services to all communities within the Shire were identified.
Recommendations were identified under the following themes:
The Service Delivery Model, Programs and Organisational Structure;
Governance, Planning and Reporting;
Communication, Consultation and Image;
Systems, Policies, Processes and Procedures;
Plant Equipment, Infrastructure and Accommodation; and
Health, Safety, Environment and Risk Management.
The 50 recommendations were endorsed and implemented by Council.
Organisational Review and Workforce Planning
QR commissioned a change management project to undertake an organisational review, business mode review, change management and culture development project to separate QR National into three separate businesses alongside the ARG business, which was to be split into ARG East and ARG West.
The project involved the establishment of a Change and Cultural Development Plan, Workforce Development Plans, project schedules, communications and engagement plans, the development of HR processes for the transfer of staff between businesses and refinement of performance management processes.
Performance-based position descriptions were also developed for the new Senior Executive and Managerial positions.
The actual transition and start-up of the four separate businesses occurred seamlessly without any business interruption, and was the pre-cursor to the very successful QR National public float and the continuation of the transition to a high-performance and accountable commercial business culture.
Organisational Review and Recommendations
Peter Mathews was engaged by the Major Projects Group of Ergon Energy to undertake a range of services including:
Facilitating the development of strategic proposals with the two alliance partners, Tenix and UGL for submission and presentation to the Chief Executive Officer and the Senior Leadership Team of Ergon;
Providing change management, workshop facilitation, executive coaching and alliance coaching services to Ergon Energy, Tenix and UGL;
Undertaking a value for money assessment of the two alliances for consideration by the Senior Leadership Team at Ergon;
Undertaking RACI modelling to clarify the accountabilities, responsibilities and stakeholders to consult and inform for senior positions in the two alliances with Tenix and UGL; and
Providing team building and operations review services regarding the operation of the alliances to achieve more efficient and effective service delivery and adoption of a one-team approach to alliancing within Ergon.
The outcomes from the work undertaken include a stronger team approach to alliancing across all three partners, stronger awareness and adoption of true alliancing behaviour, implementation of recommendations identified through the process to contribute to better value for money for Ergon and improvement in delivery against key result areas.
At Workplace Edge, our team of management consultants has the knowledge and experience to help you solve your workforce challenges, as demonstrated by our extensive project experience.
Selected examples of projects completed by Workplace Edge, which illustrate our team's capabilities and experience are described below.